Return and Refund Policy

We want you to be completely satisfied with your purchase. If you are not satisfied, we accept returns within 180 days of receiving your order. 3/F, Building A, Factory Building, Heyu Industrial Zone, Zancheng Community, Fuhai Street, Bao'an District, Shenzhen, China. 50317 United States. Return Policy: For your return to be accepted, the products must be in their original condition, undamaged, and in their original packaging. We also ask that you include your order number and the reason for the return inside the package. Order Cancellation: You may cancel your order within 2 days of placing it. If you cancel within this timeframe and prior to shipment, we will cancel your order within one business day. Thank you for your understanding and cooperation. If you have any questions, please contact our customer service team at service@lxvezlkv.com. If the return is initiated by the consumer, the consumer must bear the shipping costs. The exact cost will depend on the express shipping carrier you choose. If the received goods are damaged or do not meet specifications due to our own fault, the consumer is not required to bear the shipping costs for this reason.

If the return is initiated by the consumer, the consumer shall be responsible for the shipping fees. If the received goods are damaged or incorrect due to our fault, the consumer is not required to bear the shipping costs for this reason.

Once your refund request has been approved, the amount will typically be refunded to your original payment account within 5–10 business days. The exact duration of the refund process depends on your payment method (e.g., debit card, credit card, third-party payment platform, etc.) and the processing speed of your bank or payment platform. Please be patient. Refunds are processed via the original payment method. You may receive an SMS or notification regarding your refund; therefore, please check your receipt. If you have any questions, please contact our customer service team. We would be happy to assist you.